[{"@context":"https://schema.org","@type":"JobPosting","title":"Account Manager","description":"

About the role

As an Account Manager at HUMAN, you will own and grow relationships with a portfolio of customers and partners. You will be responsible for customer experience, adoption, retention, renewals, and expansion across HUMAN’s solutions.

You will serve as a trusted advisor to key stakeholders, understand their business priorities, identify risks and opportunities, and translate customer needs into clear internal action. Success in this role requires a blend of relationship-building, consultative selling, strategic thinking, commercial discipline, and hands-on problem-solving.

What you’ll do

Build and maintain meaningful relationships with customer stakeholders and decision-makers, serving as a primary point of contact and developing a strong understanding of their goals, business priorities, challenges, and experiences with HUMAN’s products and services.
Drive product adoption by confidently sharing product knowledge, best practices, and recommendations that help customers realize value.
Develop account strategies and actionable plans that increase customer value over time.
Identify, prepare, and execute upsell and cross-sell strategies that support customer outcomes and revenue growth.
Lead renewal planning and facilitate seamless renewals by identifying risks early and coordinating the right internal resources.
Identify and execute growth strategies that produce upsell and cross-sell opportunities.
Analyze account health, performance, engagement, and portfolio trends to identify growth opportunities, risks, and proactive","datePosted":"2026-09-10","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Human Behavior","sameAs":"https://www.humanbehavior.co/"},"url":"https://jobs.ashbyhq.com/human/c3a87f6e-a09b-4104-887f-9f0c7bacf229","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Cyber Detection Analyst","description":"
Detection Health and Performance team helps customers maintain effective detection as attacker behavior evolves, by investigating suspicious traffic and identifying missed attacks, reducing false positives, building and evaluating detection logic and improving customers' detection health during onboarding and throughout customer's life cycle. In this role, you’ll combine data analysis, technical troubleshooting, and customer-focused communication to understand technical and detection gaps, and share helpful threat insights and recommendations. As part of the role you will work in collaboration with Technical Account Managers, Solutions Engineers, Operations, Research and Engineering teams, helping to maintaining strong security outcomes while protecting legitimate users.
Who you are:
- You have a Can-do attitude, collaborative and communicative.
- Able to communicate with teams and customers with higher/lower technical skills
- Analytical, curious and strength with critical thinking
- Attention to detail
- Perseverance and patience for complexity
- Proactive and self directed
- Ability to think on your feet and be adaptable to changes
- Fluent English.
- At least 2 years of experience: Technical support analyst / Security operations or Threat Analysis / Fraud and Risk analyst / business or data analyst role
  (or) a B.A/B.S in domains related to cybersecurity or analysis.
  Experience with the following tools:
- SQL (Best: Snowflake), BigQuery, Da","datePosted":"2026-09-01","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Human Behavior","sameAs":"https://www.humanbehavior.co/"},"url":"https://jobs.ashbyhq.com/human/ea42d809-6df4-49af-8632-aed21e825be8","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, NY"}}}]

Human Behavior

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