[{"@context":"https://schema.org","@type":"JobPosting","title":"AI Researcher","description":"

About the Role

At Arc, we are on a mission to amplify employees at local businesses using AI. With years of experience building and scaling commerce tools for businesses—from farmers markets and neighborhood coffee shops to global retailers, restaurant chains, and major sports venues—we know how to deliver mission-critical technology that integrates easily, delights customers, and works every time.

Voice drive-thru is our first product on that journey: an AI voice agent that takes real orders at the drive-thru speaker, in real time, integrating directly with a business's existing POS and hardware. The hard part isn't just \"can an LLM take an order\" — it's making the whole conversational loop (does the customer sound done talking, was the transcript actually right, did the model behave consistently across a thousand near-identical calls) hold up against real noise, real accents, real mumbled orders, and a live customer who won't repeat themselves.

As an AI Researcher, you'll push on the modeling and methodology underneath that loop: turn taking, voice activity detection, speech accuracy, order accuracy, detecting side conversations, and the rigorous experimentation needed to know — with statistical confidence, not vibes — whether a change actually made things better. This is a research role in service of a product that's live in real drive-thru lanes today, not a lab role disconnected from production.

What You'll Do

Improve the models that let the agent understand natural, real-world speech, understand their intent and converse with them naturally while ringing their order in realtime
Own speech accuracy as an ongoing research problem
Data modeling to test and train the system against si","datePosted":"2026-07-16","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Arc","sameAs":"https://arcboats.com/"},"url":"https://jobs.gem.com/arc/am9icG9zdDrTkbpwDl92RebprUvQG5SV","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Remote"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Applied AI Engineer","description":"
About the Role

At Arc, we are on a mission to amplify employees at local businesses using AI. With years of experience building and scaling commerce tools for businesses—from farmers markets and neighborhood coffee shops to global retailers, restaurant chains, and major sports venues—we know how to deliver mission-critical technology that integrates easily, delights customers, and works every time.

Voice drive-thru is our first product on that journey: an AI voice agent that takes real orders at the drive-thru speaker, in real time, integrating directly with a business's existing POS and hardware. Every order is a live conversation with a real customer — no undo button, no retry. Getting it right means building agents that are accurate under noisy audio, fast enough to feel natural, and tuned to actually grow revenue for the operators we serve, across brands with very different menus and POS systems.

As a Senior Applied AI Engineer, you'll own the end to end AI engine that powers our agents today. We have a pretty sophisticated AI stack that you'll be owning and continuously making improvements to it including researching and experimenting with new AI techniques, and rolling it out so that our agent is backed by the latest and greatest AI. This is a high-leverage, high-autonomy role for someone who wants to make a non-deterministic system demonstrably better every week, not just ship a prompt and hope.

What You'll Do
- Design and iterate on our conversational and order taking agent logic across multiple restaurant brands
- Own difficult problems like turn taking, background noise removal, side conversations, etc.
- Build and extend our evaluation infrastructure
- Work closely w","datePosted":"2026-07-16","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Arc","sameAs":"https://arcboats.com/"},"url":"https://jobs.gem.com/arc/am9icG9zdDq733O6v1fR2uMrriZSEudp","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Remote"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Embedded Software Engineer","description":"
  About the Role
  
  At Arc, we are on a mission to amplify employees at local businesses using AI. With years of experience building and scaling commerce tools for businesses—from farmers markets and neighborhood coffee shops to global retailers, restaurant chains, and major sports venues—we know how to deliver mission-critical technology that integrates easily, delights customers, and works every time.
  
  Voice drive-thru is our first product on that journey: an AI voice agent that takes real orders at the drive-thru speaker, in real time, integrating directly with a business's existing POS and hardware. Every order runs through a physical device we build and maintain ourselves — a microcontroller wired into the lane's audio and vehicle-detection hardware, paired with an edge compute node that streams audio to and from our backend. Done well, this means more revenue, faster lines, and fewer mistakes for the operators we serve — and it means the hardware and firmware underneath it have to work every single time, with no one around to reboot it.
  
  As an Embedded Software Engineer, you'll own the software that runs on our edge devices in the field: the microcontroller firmware controlling status LEDs, audio bypass relays, and vehicle detection, and the host application that keeps audio flowing reliably between our hardware and the cloud. This is a high-leverage, high-autonomy role for someone who wants to shape how a physical product behaves in the real world, not just execute tickets.
  
  What You'll Do
  - Design and evolve firmware for our microcontrollers, handling status indication, physical audio bypass relays, and vehicle detection signal routing with hard reliability guarantees
  - Build and harden the host application","datePosted":"2026-07-16","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Arc","sameAs":"https://arcboats.com/"},"url":"https://jobs.gem.com/arc/am9icG9zdDpXwDAnWShObb27KNiykDHJ","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Remote"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Staff Software Engineer","description":"
    About the Role
    
    At Arc, we are on a mission to amplify employees at local businesses using AI. With years of experience building and scaling commerce tools for businesses—from farmers markets and neighborhood coffee shops to global retailers, restaurant chains, and major sports venues—we know how to deliver mission‑critical technology that integrates easily, delights customers, and works every time.
    
    Voice drive-thru is our first product on that journey: an AI voice agent that takes real orders at the drive-thru speaker, in real time, integrating directly with a business's existing POS and hardware. Done well, this means more revenue, faster lines, and fewer mistakes for the operators we serve.
    
    As a Staff Software Engineer, you'll take ownership of the hardest technical problems across our stack including backend and AI systems: designing for reliability, speed and accuracy under live drive-thru traffic.
    
    This is a high-leverage, high-autonomy role for someone who wants to shape the technical direction of a fast-moving product, not just execute tickets.
    
    What You'll Do
    - Design and evolve the core architecture of our conversational AI and voice-ordering systems, balancing latency, reliability, and correctness in a live, in-lane drive-thru environment
    - Lead complex, cross-cutting technical initiatives — from POS and hardware integrations to evaluation and observability of AI agent behavior — that span multiple systems and teams
    - Set technical direction and standards for the backend, and mentor and onboard new hires.
    - Partner closely with product and operations to translate the real-world, on-the-ground needs of local business operators into robust technic","datePosted":"2026-07-16","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Arc","sameAs":"https://arcboats.com/"},"url":"https://jobs.gem.com/arc/am9icG9zdDq6a-ysdUFqsRQ-RDyIuTd6","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Remote"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Software Engineer","description":"
      About the Role
      
      At Arc, we are on a mission to amplify employees at local businesses using AI. With years of experience building and scaling commerce tools for businesses—from farmers markets and neighborhood coffee shops to global retailers, restaurant chains, and major sports venues—we know how to deliver mission‑critical technology that integrates easily, delights customers, and works every time.
      
      Voice drive-thru is our first product on that journey: an AI voice agent that takes real orders at the drive-thru speaker, in real time, integrating directly with a business's existing POS and hardware. Done well, this means more revenue, faster lines, and fewer mistakes for the operators we serve.
      
      As a Senior Software Engineer, you'll take ownership of the hardest technical problems across our stack including backend and AI systems: designing for reliability, speed and accuracy under live drive-thru traffic.
      
      This is a high-leverage, high-autonomy role for someone who wants to shape the technical direction of a fast-moving product, not just execute tickets.
      
      What You'll Do
      - Design and evolve the core architecture of our conversational AI and voice-ordering systems, balancing latency, reliability, and correctness in a live, in-lane drive-thru environment
      - Lead complex, cross-cutting technical initiatives — from POS and hardware integrations to evaluation and observability of AI agent behavior — that span multiple systems and teams
      - Set technical direction and standards for the backend, and mentor and onboard new hires.
      - Partner closely with product and operations to translate the real-world, on-the-ground needs of local business operators into robust techni","datePosted":"2026-07-16","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Arc","sameAs":"https://arcboats.com/"},"url":"https://jobs.gem.com/arc/am9icG9zdDrJpC74mRPviC_b_YJFuWHR","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Remote"}}}]

Arc

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