[{"@context":"https://schema.org","@type":"JobPosting","title":"Head of Operations","description":"

AptDeco was founded to fix a problem everyone knows: buying and selling used furniture has always been messy and inconvenient. We’ve built a trusted marketplace and a logistics network unlike anything in the industry to make the entire experience seamless. Now, as we scale across the country, we’re looking for builders and operators eager to shape something new at a pivotal moment. If you’re driven by impact and energized by fast growth, you’ll fit right in.

Our goal is to set a new operational standard for the hardest delivery category: bulky, unpackaged, high value items. We’re providing tech-enabled, affordable white glove pick up and delivery and need you to take this to the next level. Furniture is our starting point but the platform is built for the full universe of oversized, fragile, and high-value goods: furniture, appliances, fitness equipment, and beyond.

What makes us unique is our logistics model. Unlike traditional networks built around warehousing and bulk freight, we operate a hybrid system, running our own in-house delivery teams alongside a network of independent carriers and third-party logistics partners. Every job is a single-item pickup and delivery, coordinated in real time using cutting-edge scheduling and routing algorithms. We pick up and deliver thousands of items every month across multiple markets, and doing that well consistently, efficiently at scale is the operational opportunity at the heart of this role.

As we grow and expand to new markets, it's critical that we build a strong, scalable operations foundation. One that delivers a consistent exceptional service for every customer, every time, regardless of what they're moving or who's executing the job","datePosted":"2026-05-21","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"AptDeco","sameAs":"https://www.aptdeco.com/"},"url":"https://jobs.gem.com/aptdeco/am9icG9zdDoEyluOQsMA-tG5p26Xl_rO","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Remote"}},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":150000,"maxValue":190000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Manager","description":"

Customer Experience (CX) Manager

One of the values at AptDeco is “We understand and appreciate the customer experience.” This value encourages us to learn from our customers, engage with them, put ourselves in their shoes, and value their opinions. The Customer Experience (CX) Team is an essential part of bringing this value to life.

The Customer Experience (CX) Manager is responsible for leading and scaling the customer support operation at AptDeco. This role oversees CX Team Leads, CX Associates, and third-party outsourced support partners to ensure customers have an exceptional and seamless experience every time they buy or sell furniture with AptDeco.

You Are:

A strong communicator and people leader.
Customer-focused, empathetic, and solutions-oriented.
Analytical and comfortable using data to improve performance.
Organized, adaptable, and able to thrive in a f","datePosted":"2026-05-15","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"AptDeco","sameAs":"https://www.aptdeco.com/"},"url":"https://jobs.gem.com/aptdeco/am9icG9zdDoAt1CLHz-2_9ROMaf1a7bo","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Remote"}},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":60000,"maxValue":80000,"unitText":"YEAR"}}}]

AptDeco

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