Who We Are

2nd Order Solutions (2OS) is a boutique consulting firm that provides outstanding results in the credit and risk industry to clients all over the world. We offer a casual office environment, hybrid work schedules (spend at least 50% of your time in the office), competitive medical, dental, vision and retirement benefits, and a team-oriented environment where our associates genuinely enjoy working together.

Our goal is to make 2OS a great place to work for all, and our passion is our people. We never settle for “good enough” as we constantly strive to continue growing as a business for our team and to create an environment rooted in development and growth.

Overview

The People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values.

The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow.

Key Responsibilities

Benefits Administration (Health & Retirement)

Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings

Serve as the primary liaison with our benefits brokers and vendors

Manage open enrollment processes, including employee education and communications

Ensure accurate setup and maintenance of employee benefit elections in HRIS/payroll systems

Monitor benefits utilization and recommend improvements to plan design and cost efficiency

Ensure compliance with applicable regulations (e.g., ACA, ERISA, COBRA, etc.)

Support employees with benefits-related questions and issue resolution

Payroll Coordination

Coordinate and process semi-monthly payroll, across multiple states

Ensure accurate payroll inputs, including benefit deductions, bonuses, reimbursements, and adjustments

Maintain payroll records and ensure compliance with federal, state, and local requirements

Partner with Finance on reconciliation of payroll, including retirement contributions and benefit deductions

Support setup of payroll tax registrations in new states as needed

Continuously improve payroll processes for accuracy and efficiency

HRIS Administration & Systems Ownership

Serve as the primary administrator of the company’s HRIS (Paylocity)

Own system configuration, data integrity, user access, and reporting

Ensure accurate and timely updates across employee records, compensation, benefits, and payroll data

Partner with Finance and leadership to improve reporting and data visibility

Evaluate and implement system enhancements, integrations, and new features

Troubleshoot system issues and serve as the internal expert on HR technology

Performance Management

Own and continuously improve the company’s performance management processes

Coordinate performance review cycles, including timelines, tools, and communications

Track performance outcomes and identify trends to inform leadership decisions
Update existing and build out descriptions for new roles / job families

Other:

Support broader team initiatives as needed, including coordinating offsites, identifying and managing guest speakers, and facilitating access to training and professional development opportunities

Serve as an HR Business Partner to a defined level of consultants, providing guidance on performance, employee relations, and development

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