[{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Customer Success Manager","description":"

About Backstory

Backstory (formerly People.ai) is the leading AI answers platform for sales teams. With more than a decade of training AI models on billions of sales interactions, Backstory enables modern sales teams to ask questions and get the right answer in the moment directly within their existing AI workflows. Sales leaders from companies like Red Hat, Five9, Palo Alto Networks, Iron Mountain, TransUnion, Randstad and others rely on Backstory to get trusted answers wrapped in real business context helping them orchestrate deals more effectively and drive revenue.

By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is happening and what to do next. Customers across industries including enterprise, cybersecurity, data and analytics, and defense use Backstory to drive trillions in pipeline and revenue.

Recognized by Gartner and Forrester, the Inc. 5000, Y Combinator Top Companies, and the Forbes AI 50, Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures and Mubadala Capital.

The Role

As a Lead Customer Success Manager, you will act as a trusted advisor to Sales, Marketing, and Operations leaders within our enterprise customers, helping them maximize their investment in Backstory and achieve measurable business outcomes. You have an interest and passion for revenue technology and supporting sales operations. You will manage a $5M+ book of business across accounts, ensuring high customer retention, expansion, and advocacy.

","datePosted":"2026-07-07","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"People.ai","sameAs":"https://www.backstory.ai/"},"url":"https://jobs.lever.co/people-ai/bb0e548d-48e5-4154-8931-a0c2a944c068","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Key Account Executive","description":"

About Backstory

The Role

As a Key Account Executive, you will partner with Fortune 500 executives to solve complex go-to-market challenges, leading strategic sales cycles from discovery through close. You'll collaborate cross-functionally with internal teams to deliver value-based solutions, navigate sophisticated buying committees, and drive predictable revenue growth. As a key member of a high-performing team, you'll help shape sales strategy, build lasting executive relationships, and contribute to the continued growth of a fast-moving, high-growth company.

","datePosted":"2026-07-07","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"People.ai","sameAs":"https://www.backstory.ai/"},"url":"https://jobs.lever.co/people-ai/c95e83cc-06b4-4e2c-bece-2ed45faddd6e","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Software Engineer — Matching (Canada)","description":"

Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions, sales activity, pipeline health, and deal execution. The platform operates over trillions of sales activities, millions of deals, and more than 160 million business contacts, giving customers a unified view of the signals that drive revenue. Companies such as Nvidia, OpenAI, AMD, Red Hat, and Databricks rely on Backstory to surface risks, identify opportunities, and understand what's happening across their business.

Backstory is building AI systems that reason over massive amounts of enterprise data to help business leaders understand what's happening in their business and what to do next. We work at the intersection of large language models, retrieval, evaluation, distributed data systems, and product design, turning billions of signals from across the enterprise into insights people can trust. The underlying challenges span reasoning, search, ranking, data quality, knowledge representation, and operating AI systems against continuously evolving real-world information.

As a Senior Software Engineer on the Matching team, you will work on Backstory's foundational technology — matching business activities to business context. You will handle a vast amount of business data, perform data-driven research, design and develop algorithms and microservice architecture, write machine learning and automation code, and build scalable systems that power the AI-engine behind Backstory's products.

We value ownership highly — the ability to take an idea through all the stages from conception to shipping a product. This reflects throughout our company, but is especially true in engineering. As an engineer at Backstory, you'll be a part of a highly independent and autonomous team. Since we're building out a robust data layer that needs to be presented elegantly to the end-user, you'll be working with a large array of different techno","datePosted":"2026-06-25","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"People.ai","sameAs":"https://www.backstory.ai/"},"url":"https://jobs.lever.co/people-ai/e8bb7ecf-a711-420d-9105-ec3930ed8c59","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Director of IT","description":"

About Backstory

The Role

The IT Director is responsible for the strategic planning, management, and execution of the company’s corporate technology infrastructure. This role oversees IT operations, leads a team of technical professionals, and ensures systems are secure, scalable, and aligned with long-term business objectives.

The ideal candidate is a strong technical leader with a business-first mindset and a track record of building and scaling IT functions.

","datePosted":"2026-04-28","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"People.ai","sameAs":"https://www.backstory.ai/"},"url":"https://jobs.lever.co/people-ai/d6d4ddcc-1d05-433f-8777-e803665e219a","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}}}]

People.ai

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