[{"@context":"https://schema.org","@type":"JobPosting","title":"Director, Customer Success","description":"

Who We Are

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.

Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.

The Opportunity

We are seeking a stellar, east coast-based Customer Success Director, experienced in engaging with physician practices and large health systems. You will serve as the senior relationship owner for a small portfolio (2–5) of Pearl's largest enterprise accounts in the Southeast, helping them succeed in ACO REACH, MSSP, and future LEAD model programs. You'll combine deep VBC expertise with executive-level relationship management to drive program performance, platform adoption, and contract renewals — while maintaining Pearl's best-in-class NPS and CSAT scores. Over time, you'll take on people management responsibilities for 1–2 CSMs in the region.

If you are excited about delivering better outcomes for patients, have deep experience supporting senior relationships within hospital systems in a Customer Success-like function, and are used to working in value-based care arrangements within a technology setting (or have experience you deem to be similar), we’d be excited for you to apply.

What You Will Own

Enterprise Relationship Management & Strategic RetentionWho We Are

The Opportunity

You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. You will serve as the lead on these accounts, supporting all aspects of customer health from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business reviews and interpreting complex performance data to influence client decision-making and policy development. You will deploy trainings, biweekly touchpoints with platform operators and program managers, and monthly to quarterly performance deep dives with senior stakeholders.

What You’ll Own

Account Management & Strategic Consulting

Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best p","datePosted":"2026-06-29","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Pearl Health","sameAs":"https://pearlhealth.com/"},"url":"https://jobs.ashbyhq.com/pearlhealth/f20c4ad5-0c52-4bac-97ef-94b091cb3711","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle, New York City, Boston, or Remote"}},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":85000,"maxValue":115000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Chief People Officer","description":"
Who We Are
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
The Role
We are looking for a senior, high-judgment People executive to shape and evolve the People function at Pearl Health. Reporting into the CEO, this role will operate as a core member of the management team and will be accountable for elevating how we hire, develop, support, and retain our team as we scale.
You will oversee everything across recruiting, HR, employee experience, performance management, compensation, and professional development, ensuring these operate as a cohesive, high-performing system. You will be deeply embedded in company-wide decision-making, advising leadership on talent, org design, and the most sensitive people topics with discretion and sound judgment.
This role is best suited for someone who is both a strategic thinker and a pragmatic operator. You should be able to quickly assess what is working, identify where we can raise the bar, and drive meaningful improvements in quality, rigor, and efficiency. A strong tech-first mindset is critical: you will be expected to leverage tools, automation, and data to modernize and scale the People","datePosted":"2026-06-08","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Pearl Health","sameAs":"https://pearlhealth.com/"},"url":"https://jobs.ashbyhq.com/pearlhealth/9d918107-54ef-4fe6-a72a-d84191ccd7ff","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City or Remote"}},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":270000,"maxValue":310000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Staff Software Engineer","description":"
The Opportunity
As a Staff Engineer at Pearl Health, you will serve as a technical architect and strategic partner for both your team and our entire system. You will directly influence organizational direction by driving the design and execution of large-scale, cross-functional initiatives that enable Pearl Health to deliver quality healthcare technology at scale. Your expertise will ensure our systems are scalable, reliable, and directly support our mission of transforming primary care delivery for patients who need it most. This is your chance to model engineering excellence, set the technical bar high, and make a visible, long-term impact on the future of healthcare.
Who We Are
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
What You'll Do
Technical Leadership & Architecture
- Drive system design and technical planning for projects, including large, complex, cross-functional initiatives
- Partner on architectural decisions for critical systems, ensuring solutions are scalable, maintainable, and aligned with Pearl's long-term technical vision
- The Opportunity
  This is your opportunity to build and lead a high-performing engineering team that is at the forefront of revolutionizing healthcare technology. You will directly contribute to Pearl Health's mission by developing data-driven, scalable platforms that enhance patient care and create critical efficiencies for physicians. If you are a leader with the vision to inspire a team and the technical expertise to drive complex projects, this role offers a clear path to making a tangible impact on our healthcare system.
  Who We Are
  Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
  Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
  What You'll Do
  As a Software Engineering Manager, you will be a true owner of your team's outcomes, guiding them in developing transformative, data-driven solutions. You will balance day-to-day execution with long-term strategy, ensuring your team’s efforts align with Pearl's strategic goals.
  - Build and lead a high-performing team by recruiting, mentoring, and retaining exceptional engineering talent.
  - Foster a culture of continuous learning and professional development through coaching and new oppo","datePosted":"2026-03-04","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Pearl Health","sameAs":"https://pearlhealth.com/"},"url":"https://jobs.ashbyhq.com/pearlhealth/d2e98959-c754-412b-ab4c-2d9543c5e4e1","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle, New York City, Boston, or Remote"}},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":180000,"maxValue":210000,"unitText":"YEAR"}}}]

Who We Are

The Opportunity

What You Will Own

Enterprise Relationship Management & Strategic RetentionWho We Are

The Opportunity

What You’ll Own

Account Management & Strategic Consulting

The Opportunity

Who We Are

What You'll Do

Who We Are

What You'll Do

Pearl Health

Open roles5