[{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Implementation Lead","description":"

ABOUT CRANSTON

Cranston builds AI that does tax and accounting work for CPA firms, inside the software those firms already use. Accounting firms use Cranston today for tax preparation, bookkeeping, document collection, review, and client work.

We are a small team in San Francisco. Dozens of firms already use the product, and demand is growing quickly. We need someone to make every new customer successful and build the operating system for repeatable onboarding.

ABOUT THE ROLE

As a Customer Implementation Lead, you will own the customer journey from signed contract through confident daily use. You will be the quarterback for each launch: turn customer goals into a clear plan, keep internal and external teams aligned, lead training, and make sure the workflow works in real firm work.

You do not need to be an accounting expert on day one. You do need to be organized, curious, comfortable with software, and willing to learn how accounting firms work. You will partner closely with Cranston's Forward Deployed Accountants when a workflow calls for deeper accounting judgment.

WHAT YOU'LL DO

- Own onboarding for new accounting-firm customers, from discovery and kickoff through go-live and early adoption.

- Run discovery sessions, define scope, map milestones, assign owners, and set clear success measures.

- Build practical implementation plans that keep customer and Cranston teams moving together.

- Coordinate configuration, data collection, testing, training, and launch readiness across multiple concurrent projects.

- Lead customer kickoffs, working sessions, status updates, and training for partners, managers, ","datePosted":"2026-09-02","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Cranston AI","sameAs":"https://www.cranstonai.com/"},"url":"https://jobs.ashbyhq.com/cranston/74f0a6c4-e9c9-4ff7-b637-d39b51e45080","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":120000,"maxValue":160000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Forward Deployed Accountant","description":"

About Cranston

We're a small team in San Francisco. Dozens of firms already use the product, and demand is growing quickly. We need someone who understands the work to make every new customer successful.

About the role

As a Forward Deployed Accountant, you will own the customer journey from signed contract through confident daily use. The role combines implementation, training, accounting judgment, and product work.

You will sit with firm owners and their teams, learn how work moves through the firm, configure Cranston around that process, and train people to use it well. During tax season or month-end close, you will see where a workflow holds up and where it falls apart. You will fix the immediate problem with the customer, then work with our product and engineering team so the next firm has a better experience.

The work is hands-on. One day you might lead a kickoff for a 40-person CPA firm. The next, you could review a tax package, rebuild a training plan, record a short walkthrough, or work with an engineer on an edge case in tax software.

What you'll do

Own onboarding for new accounting-firm customers, from discovery and configuration through launch and adoption.
Map each firm's tax, bookkeeping, document, review, and client-service workflows in enough detail to make Cranston useful in real work.
Lead live training for partners, managers, preparers, bookkeepers, and administrative staff.
About the role
Cranston is building the AI back office for accounting firms, combining the judgment of experienced operators with the leverage of AI agents and reliable software.
We automate the most complex manual workflows inside CPA firms: tax preparation, bookkeeping, document collection, cleanup, review, close, and client operations.
Cranston is already deployed with accounting firms across the country, helping them serve more clients, reduce bottlenecks, and give their best people time back for higher-value work.
You will work across product, design, engineering, and implementation. Some days that means mapping how tax packages move through a firm. Other days it means building a review workflow, designing an agent loop, tightening data models, or debugging why a customer workflow failed in production.
This is a product engineering role for someone who wants to build the system, not just spec it. You will turn what we learn from firms into durable product: interfaces, automations, review loops, workflow primitives, data models, and agent behavior that work across customers.
Cranston is vertically integrated across software, AI agents, and managed back-office operations. That makes the problems unusually concrete: if the product is wrong, the work breaks. If the product is right, firms can take on more clients without adding headcount.
Why Cranston
- Cranston was founded by Sean O'Bannon and Max Minsker to rebuild the accounting firm back office from the ground up.
- Sean previously built ERP and ML systems at ReMatter and Databricks, seeing how much labor still sits on top of even the best systems of record. Max ran an accounting firm t","datePosted":"2026-07-07","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Cranston AI","sameAs":"https://www.cranstonai.com/"},"url":"https://jobs.ashbyhq.com/cranston/1498c493-e1ef-4fb6-98a0-e97cf8fa0808","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}}}]

About Cranston

About the role

What you'll do

Why Cranston

Cranston AI

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