[{"@context":"https://schema.org","@type":"JobPosting","title":"Client Success Manager","description":"

🌐 Who We Are

Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.

Position Overview

We are looking for a Client Success Manager to join our growing CSM team as we scale our client base across credit unions and community banks nationwide.

You will own a portfolio of clients end-to-end — driving product adoption, leading executive business reviews, managing renewals, identifying upsell opportunities, and serving as the primary relationship owner for your accounts. You'll work closely with our Director of Client Success, Implementation, Tech Support, and Product teams to ensure every client gets maximum value from Bankjoy's platform.

The ideal candidate is proactive, relationship-driven, and commercially minded — someone who genuinely cares about client outcomes, knows how to navigate complex organizations, is comfortable engaging executive stakeholders, and can balance a high volume of accounts while taking a strategic approach to long-term client success.

Key Responsibilities

Client Relationship Management

Own a portfolio of credit union and community bank clients, serving as their prim","datePosted":"2026-06-30","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Bankjoy","sameAs":"http://bankjoy.com"},"url":"https://jobs.ashbyhq.com/bankjoy/dc2303b4-fd3e-4574-ab17-ea09acac1a32","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"USA"}}},{"@context":"https://schema.org","@type":"JobPosting","title":"Director of Implementation","description":"
🌐 Who We Are
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
The Role
We are looking for a Director of Implementation to lead and scale Bankjoy's implementation organization as we grow our footprint across community banks and credit unions nationwide.
This is a senior leadership role — not an individual contributor position. You will own the implementation function end-to-end: building and developing a high-performance team of Implementation Managers and Specialists, establishing scalable delivery processes, and ensuring every client launches successfully and on time. You will be the senior point of accountability for implementation quality across Bankjoy's entire client portfolio.
The ideal candidate is a hands-on leader who has already led an implementation or professional services team at a fintech or digital banking company. You don't just manage from above — you understand the work deeply, stay close to active projects, roll up your sleeves to remove blockers, and are present when your team needs you most. You know how to build process without bureaucracy, hold a team accountable with empathy, and represent Bankjoy with credibility and composure when escalations arise.
🌐 Who We Are
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
We are looking to add a Senior Account Executive to our growing team who wants to be part of the excitement as we continue to scale.
At Bankjoy, we partner with community banks and credit unions to deliver modern digital banking solutions that help them attract new accounts, deepen relationships, and grow deposits. Our platform enables financial institutions to compete with large banks by delivering secure, intuitive, and fully integrated digital experiences.
In this role, you will be responsible for driving new business, building strong relationships with financial institutions, and positioning Bankjoy as a strategic technology partner.
In this role, you will:
- Own the full sales cycle from prospecting through close, including outbound outreach, discovery, tailored demonstrations, scoping, pricing, contract negotiation, and successful handoff to implementation
- Build and execute a strategic territory plan to consistently achieve and exceed sales quota targets within our ideal customer profile (community banks and credit unions)
- Generate net-new pipeline through targeted outbou","datePosted":"2026-04-22","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Bankjoy","sameAs":"http://bankjoy.com"},"url":"https://jobs.ashbyhq.com/bankjoy/35153f5c-78d9-46aa-a69b-f27951e65031","jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"USA"}}}]

🌐 Who We Are

🌐 Who We Are

The Role

In this role, you will:

Bankjoy

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